The short answer
A live chat widget lets website visitors message you without leaving the page. In Oceanic Funnels OS, create one under Sites → Chat Widget: choose Live Chat (or SMS/email chat, WhatsApp, or the all-in-one widget), match it to your brand and save. Then select it in your website or funnel settings, or paste the embed code into your site. Every chat lands in your Conversations inbox, where your team or an AI agent can reply.
Which chat widget to choose
- Live chat: real-time chat on the page.
- SMS / email chat: visitors leave their details and the conversation continues by text or email, even after they leave the site.
- WhatsApp: visitors start a WhatsApp conversation with your business.
- All-in-one: lets visitors pick their preferred channel.
How to set it up
- Go to Sites → Chat Widget and click New.
- Choose the widget type, customise the colours, greeting and icon to match your brand, then save.
- On sites built in Oceanic Funnels OS, open the website or funnel Settings and select the widget in the Chat Widget section.
- On other sites, click Get Code, copy the code and paste it into your site's tracking code area.
Answer chats 24/7 with an AI agent
Connect an AI chat agent to the widget so visitors get instant answers and can book appointments outside business hours, with your team taking over when needed.
Tips
- Use a friendly greeting that invites a question, like "Need a quote? Ask us anything."
- Reply fast during business hours; slow live chat is worse than no chat.
- Collect a phone number or email early so you can follow up if they leave.
Want this set up for you?On Growth and Done-For-You, our team builds it into your system.
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